From c344dcc04550da030eded431c9002edb5485a833 Mon Sep 17 00:00:00 2001 From: Hamcha Date: Wed, 9 Dec 2020 15:19:05 +0000 Subject: [PATCH] Delete 'tech-support.md' --- tech-support.md | 80 ------------------------------------------------- 1 file changed, 80 deletions(-) delete mode 100644 tech-support.md diff --git a/tech-support.md b/tech-support.md deleted file mode 100644 index 93a38ca..0000000 --- a/tech-support.md +++ /dev/null @@ -1,80 +0,0 @@ -# GOOD OR BAD CUSTOMER SUPPORT?! - -My limited experience contacting customer support for different companies. - -**DISCLAIMER**: This is based on few instances so treat it more like a rant than actual research. - -## Hosting - -### GOOD - -#### Linode - -Helpful and super quick to reply! Friends had experiences contacting them with some blocking issues and they were swiftly resolved. - -I contacted them about a half-activated account of mine being compromised and I might have been a bit.. uh, not diplomatic: - -> I just received two emails about my account being accessed by another device and then allowing to "skip authentication". -> -> Why is skipping authentication even a thing?! Also that definitely wasn't me! I just reset the password to minimize damage but seriously, what the hell?! -> Also please, delete my account IMMEDIATELY! - -They asked for very reasonable info to assess it was me and promptly went forward with purging my account while being super kind about it! - -### OK I GUESS - -#### Google Cloud - -Actually thought their support people were bots. The speed at which they replied with somewhat relevant replies to inquiries is absolutely astounding. - -They do not read the initial message that the contact form makes you type before you can talk to them, for some reason. - -However, a quick couple chats (and one trying to push the blame around) managed to solve my issue, so I'm not mad. - -### BAD - -#### DigitalOcean - -Fuck DO. - -My experience contacting their support was a stream of canned answers that would never answer any of my issues, either the original one or the several follow-up answers. - -#### Contabo - -I somehow broke their systems and it's my fault. - -Support is unhelpful, refuses to acknowledge their own platform bugs, and doesn't really offer any solution. - -Was asked to snail-mail personal data to change the email address of my account. To quote: - -> To replace the email address on the customer account ID XXXXXX, please provide a document to us (send by fax or letter) which contains the following information: -> ->- Full name ->- Address (Street, City, Country) ->- Phone number ->- Date of birth ->- Customer ID ->- Which products you ordered in detail? ->- Which operating system we installed initially? ->- Payment proofs for all sent payments ->- Which e-mail address you want to use further on? - -Was promised that accounts would be merged after their system accidentally created a second one when I bought a second VPS. When it came time to do so, the same support person told me it wasn't possible. - -Friend of mine had trouble getting payments to work with any of his cards, was told a generic "everything works on our end". - -## Videogames - -### GOOD - -#### Phantasy Star Online 2 (SEGA) - -Had trouble resetting their silly excuse of a TFA, were very kind and solved the issue within a few days. - -### WTF - -#### Xbox / Microsoft (for Windows) - -They put volunteers (called "Xbox gamers") in front of actual technicians that throw random powershell commands at you to run. Took several hours of running random commands (I think I reinstalled all my MS Store apps like 10 times by the time I was fed up with it) before I just gave up and went to bed. The day after, the volunteer greeted me with a pissed message and MS sent me an automated email asking me if I wanted to chat with an ACTUAL technician. - -Worthless waste of time, you're better off following sketchy tutorials after a google search since you're gonna do the same steps anyway. \ No newline at end of file