From f10355c84a219b8262b68ccc91dde118fc863fae Mon Sep 17 00:00:00 2001 From: Hamcha Date: Wed, 9 Dec 2020 15:02:46 +0000 Subject: [PATCH] Add 'tech-support.md' --- tech-support.md | 80 +++++++++++++++++++++++++++++++++++++++++++++++++ 1 file changed, 80 insertions(+) create mode 100644 tech-support.md diff --git a/tech-support.md b/tech-support.md new file mode 100644 index 0000000..edd75d1 --- /dev/null +++ b/tech-support.md @@ -0,0 +1,80 @@ +# GOOD OR BAD CUSTOMER SUPPORT?! + +My limited experience contacting customer support for different companies. + +**DISCLAIMER**: This is based on few instances so treat it more like a rant than actual research. + +## Hosting + +### GOOD + +#### Linode + +Helpful and super quick to reply! Friends had experiences contacting them with some blocking issues and they were swiftly resolved. + +I contacted them about a half-activated account of mine being compromised and I might have been a bit.. uh, not diplomatic: + +> I just received two emails about my account being accessed by another device and then allowing to "skip authentication". +> +> Why is skipping authentication even a thing?! Also that definitely wasn't me! I just reset the password to minimize damage but seriously, what the hell?! +> Also please, delete my account IMMEDIATELY! + +They asked for very reasonable info to assess it was me and promptly went forward with purging my account and being super kind about it! + +### OK I GUESS + +#### Google Cloud + +Actually though their support people were bots. The speed at which they replied with somewhat relevant replies to inquiries is absolutely astounding. + +They do not read the initial message that the contact form makes you type before you can talk to them, for some reason. + +However, a quick couple chats (and one trying to push the blame around) managed to solve my issue, so I'm not mad. + +### BAD + +#### DigitalOcean + +Fuck DO. + +My experience contacting their support was a stream of canned answers that would never answer any of my issues, either the original one or the several follow-up answers. + +#### Contabo + +I somehow broke their systems and it's my fault. + +Support is unhelpful, refuses to acknowledge their own platform bugs, and doesn't really offer any solution. + +Was asked to snail-mail personal data to change the email address of my account. To quote: + +> To replace the email address on the customer account ID XXXXXX, please provide a document to us (send by fax or letter) which contains the following information: +> +>- Full name +>- Address (Street, City, Country) +>- Phone number +>- Date of birth +>- Customer ID +>- Which products you ordered in detail? +>- Which operating system we installed initially? +>- Payment proofs for all sent payments +>- Which e-mail address you want to use further on? + +Was promised that accounts would be merged after their system accidentally created a second one when I bought a second VPS. When it came time to do so, the same support person told me it wasn't possible. + +Friend of mine had trouble getting payments to work with any of his cards, was told a generic "everything works on our end". + +## Videogames + +### GOOD + +#### Phantasy Star Online 2 (SEGA) + +Had trouble resetting their silly excuse of a TFA, were very kind and solved the issue within a few days. + +### WTF + +#### Xbox / Microsoft (for Windows) + +They put volunteers (called "Xbox gamers") in front of actual technicians that throw random powershell commands at you to run. Took several hours of running random commands (I think I reinstalled all my MS Store apps like 10 times by the time I was fed up with it) before I just gave up and went to bed. The day after, the volunteer greeted me with a pissed message and MS sent me an automated email asking me if I wanted to chat with an ACTUAL technician. + +Worthless waste of time, you're better off following sketchy tutorials after a google search since you're gonna do the same steps anyway. \ No newline at end of file