Update 'Tech support'
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# GOOD OR BAD CUSTOMER SUPPORT?!
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My limited experience contacting customer support for different companies.
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**DISCLAIMER**: This is based on few instances so treat it more like a rant than actual research.
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## Hosting
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### - GOOD -
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#### Linode
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Helpful and super quick to reply! Friends had experiences contacting them with some blocking issues and they were swiftly resolved.
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I contacted them about a half-activated account of mine being compromised and I might have been a bit.. uh, not diplomatic:
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> I just received two emails about my account being accessed by another device and then allowing to "skip authentication".
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>
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> Why is skipping authentication even a thing?! Also that definitely wasn't me! I just reset the password to minimize damage but seriously, what the hell?!
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> Also please, delete my account IMMEDIATELY!
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They asked for very reasonable info to assess it was me and promptly went forward with purging my account while being super kind about it!
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### - OK I GUESS -
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#### Google Cloud
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Actually thought their support people were bots. The speed at which they replied with somewhat relevant replies to inquiries is absolutely astounding.
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They do not read the initial message that the contact form makes you type before you can talk to them, for some reason.
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However, a quick couple chats (and one trying to push the blame around) managed to solve my issue, so I'm not mad.
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### - BAD -
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#### DigitalOcean
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Fuck DO.
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My experience contacting their support was a stream of canned answers that would never answer any of my issues, either the original one or the several follow-up answers.
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#### Contabo
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I somehow broke their systems and it's my fault.
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Support is unhelpful, refuses to acknowledge their own platform bugs, and doesn't really offer any solution.
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Was asked to snail-mail personal data to change the email address of my account. To quote:
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> To replace the email address on the customer account ID XXXXXX, please provide a document to us (send by fax or letter) which contains the following information:
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>
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>- Full name
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>- Address (Street, City, Country)
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>- Phone number
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>- Date of birth
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>- Customer ID
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>- Which products you ordered in detail?
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>- Which operating system we installed initially?
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>- Payment proofs for all sent payments
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>- Which e-mail address you want to use further on?
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Was promised that accounts would be merged after their system accidentally created a second one when I bought a second VPS. When it came time to do so, the same support person told me it wasn't possible.
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Friend of mine had trouble getting payments to work with any of his cards, was told a generic "everything works on our end".
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## Videogames
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### - GOOD -
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#### Phantasy Star Online 2 (SEGA)
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Had trouble resetting their silly excuse of a TFA, were very kind and solved the issue within a few days.
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### - WTF -
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#### Xbox / Microsoft (for Windows)
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They put volunteers (called "Xbox gamers") in front of actual technicians that throw random powershell commands at you to run. Took several hours of running random commands (I think I reinstalled all my MS Store apps like 10 times by the time I was fed up with it) before I just gave up and went to bed. The day after, the volunteer greeted me with a pissed message and MS sent me an automated email asking me if I wanted to chat with an ACTUAL technician.
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Worthless waste of time, you're better off following sketchy tutorials after a google search since you're gonna do the same steps anyway.
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Moved to https://blogs.fromouter.space/eo7msit9b1
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